Frequently asked questions

Orders received by 12:00 are shipped the same day. All orders are processed within 24/48 hours of receiving payment.

When your order is shipped you will receive an email with the order details and a link to follow the delivery. You will find all the steps on the Track my order page.

Delivery costs are paid by the customer and may vary depending on the destination country. Shipping within Italy costs 9,99 €. Full details on the Shipping page.

No: as these are food products, the right of withdrawal does not apply. If your parcel arrives damaged, write to us with your order number. Read the Returns and refunds page.

Choose your products and the day and time of collection, then send the order on WhatsApp. We will reply to confirm it, and you collect it at the pastry shop, Via Domitiana 262/266, Mondragone.

You pay when you collect in store.

Cakes must be ordered at least one day in advance. You can create your own cake in Click & Collect, choosing the base, flavour, weight and occasion.

Yes, message us on WhatsApp at +39 389 2038308.

Yes. With the same email and password you can sign in both to the Lisita app and to the My account page, where you will find your details and your orders.

It is the loyalty card of the Lisita app: you earn points with your orders and unlock exclusive benefits. Discover the Lisita Card.